How long will it take for my order to arrive?

 

The exact time it takes for an order to arrive depends on your location. On average, the delivery time is about 15 days. For the USA we use the epacket service of the United States Postal Service, which decreases shipping times below the estimated 15 days.

All of our products are sourced directly from the manufacturers themselves, which accounts for the increased shipping time. To balance this out, we have opted to provide free shipping worldwide.

Take a look at our shipping page for further answers to all shipping related questions and a table of our average shipping times per location.

 

I've received only one of the items that I've ordered. Does this mean I won't get the rest of my items?

 

No, orders are sometimes sent separately by the manufacturers. This happens e.g. when one of the products is out of stock, or when the ordered products are shipped from multiple manufacturers.

In any case, there's no reason to worry. Your order will be completed and you will receive all of your items. You can also always contact us for more detailed information on your order.

 

Are cushion inserts included with my order?

 

No, the cushion covers are sold separately as we find that most of our clients already possess inserts they'd like to use.

You can, however, order (an) insert(s) through our website. Click here to do so.

 

What can I do if I don't like my cushion covers? What if they're damaged upon arrival?

 

We have a flexible and easy 30 day returns and refund policy that provides our customers with the security they deserve.

If you are unhappy with the items you have ordered, or you received damaged goods, then please contact our customer care team as soon as possible at support@ce-ma-vi.com. You can count on us to provide you with a satisfactory solution! 

For a more detailed look on how to return your cushion covers and apply for a refund, please explore our Exchanges & Returns policy.

 

How secure is my payment?

 

We take payment security very seriously. All of our transactions are processed within a secure environment, protected by 256-bit SSL security encryption technology. 

All of your personal details and payment information are handled via the secure PayPal network, where they're fully encrypted and securely processed. PayPal is an industry leader in payment technology that monitors all transactions 24/7. 

As all of our transactions are handled via PayPal, none of your personal information is stored on our website

 

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